Terms and Conditions of Sale and Use
1. Company Presentation
These General Terms and Conditions of Sale and Use (GTC/GTU) apply to all products offered on the DSWOOD website, published by:
David SCHUDY – DSWOOD
Sole proprietorship
SIRET: 840 018 493 00014
Email: dswood.alsace@gmail.com
Any order placed via the website implies full and unreserved acceptance of these terms.
2. Purpose
These GTC/GTU define:
- The conditions for accessing the site and the online store
- The terms of ordering, payment, delivery, and returns
- The rights and obligations of users
- The responsibilities of the publisher and the buyer
3. Products
The products offered are:
- End-grain cutting boards
- Wooden accessories
- Handmade knives
- Maintenance products (wood balm)
3.1. Handmade and Unique Nature
Each piece is handmade and unique.
Natural variations may exist:
- shade nuances
- wood grain
- assembly patterns
- slightly different dimensions
These variations do not constitute a defect.
3.2. Product Information
Descriptions, dimensions, photos, and characteristics are provided with the utmost care.
They remain indicative within the limits of the natural specificities of wood.
4. Price
Prices displayed are in euros (€) and are inclusive of all taxes (TTC), excluding delivery charges.
DSWOOD reserves the right to change its prices at any time, but products will be invoiced based on the rate in effect at the time the order is registered.
5. Order
Any order implies acceptance of prices and descriptions.
Once validated:
- The customer receives a confirmation email
- The product is removed from stock as it is a unique piece
- The order can no longer be modified (except by exceptional agreement)
DSWOOD reserves the right to cancel an order in case of:
- impossibility of collection
- fraudulent order
- obvious logistical problem
6. Payment
Payment is made online via secure solutions (depending on the store's configuration).
The customer guarantees that they have the necessary authorizations to use the chosen payment method.
No order will be shipped before full payment.
7. Delivery
7.1. Lead Times
In-stock products are shipped within:
48 to 72 business hours after order validation.
Shipments are handled by:
- Colissimo (tracked)
- Or any other carrier offered on the site
7.2. Delivery Charges
These are indicated during order validation and vary according to:
- weight
- destination
- delivery method
7.3. Tracking
The buyer receives a tracking number when the package is shipped.
7.4. Receipt
The customer is responsible for checking the condition of the package upon delivery.
In case of damage, a claim must be submitted within 48 hours with photos.
8. Right of Withdrawal
In accordance with the Consumer Code, the buyer has a 14-day period to exercise their right of withdrawal without justification.
Important Exceptions:
The right of withdrawal does not apply to:
- Personalized products (engraving, special dimensions)
- Products damaged after receipt
- Parts used improperly
The product must be returned in its original condition, unused, carefully packaged.
Return shipping costs are at the customer's expense, unless the error is attributable to DSWOOD.
9. Returns & Refunds
After receipt and verification of the returned product, the refund is issued within 14 days via the same payment method.
In case of clearly observed use (knife marks, stains, odors…), no refund can be issued.
10. Warranty
DSWOOD products benefit from:
- the legal guarantee of conformity,
- the guarantee against hidden defects.
As wood is a living material, the following elements do not constitute defects:
- small natural cracks
- slight deformations due to humidity
- shade variations
- marks related to normal use
11. Maintenance & Responsibility
The customer is responsible for proper product maintenance.
Recommendations are indicated on the website, including:
- Do not put in the dishwasher
- Do not immerse in water
- Use lukewarm soapy water
- Regularly nourish the board with balm
- Do not use as a trivet
DSWOOD cannot be held responsible for damages related to:
- poor maintenance
- improper use
- extreme storage conditions (heat, humidity…)
12. Intellectual Property
All elements of the site (texts, photos, products, designs, logos…) are protected by copyright.
Any reproduction, even partial, is prohibited without authorization.
13. Personal Data
The management of personal data is detailed in the Privacy Policy, available on the website.
The customer can request access, modification, or deletion of their data:
📩 dswood.alsace@gmail.com
14. Website Use
The user agrees to:
- not disrupt the proper functioning of the site
- not attempt to access it fraudulently
- not use the content for unauthorized commercial purposes
15. Force Majeure
DSWOOD cannot be held responsible for a failure due to force majeure (strike, natural disaster, transportation problem…).
16. Applicable Law
These GTC/GTU are subject to French law.
In case of dispute, French courts will have exclusive jurisdiction.
17. Consumer Mediation
In accordance with articles L.612-1 et seq. of the Consumer Code, in the event of a dispute, the customer has the option to use the following consumer mediator free of charge:
MÉDIATION CONSOMMATION DÉVELOPPEMENT
C/O entre d'Affaires Stéphanois IMMEUBLE L'HORIZON – ESPLANADE DE France
3, RUE J. CONSTANT MILLERET
42000 SAINT-ÉTIENNE
After a prior written approach to the seller, the consumer may refer any unresolved dispute to the mediator.
